Contact Us

Support and Service

WS_FTP Client & Server Phone Email
Customer Service 800-793-4825
781-676-5800
Customer Service Team
Technical Support 800-793-4825
781-676-5800
Tech Support Team
Sales, North America 800-793-4825
781-676-5800
North American Sales Team
Sales, Europe +44 7753 813 814 European Sales Team
Sales
(Middle East, Africa Asia Pacific Rim, Latin America, South America)
+33 642050286

MOVEit DMZ & Central Phone Email
Technical Support 608-824-3610 Email MOVEit Support
Sales, North America 608-824-3600 North American Sales Team
Sales, Europe +44 7753 813 814 European Sales Team
Sales
(Middle East, Africa Asia Pacific Rim, Latin America, South America)
+33 642050286

MessageWay Phone Email
Support, North America (800) 852-8510 Contact MessageWay Support
Support, United Kindgom 0800-89-4047 Contact MessageWay Support
Support, All Other Areas (734) 462-9293 Contact MessageWay Support
Sales (734) 542-7123 Email MessageWay Sales Team

Online Purchase Questions

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact Ipswitch FT customer service at 781-676-5800 or via email.

Payment inquiries and returns (within the United States and Canada)

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone:

Country Telephone # Hours of Operations
Germany +49 221-222 45-45 Monday through Friday 8am - 7pm (CET)
Saturday 9am - 4pm (CET)
UK 0800 8620377 (UK Freefone #) Monday through Friday 7am - 6pm (GMT)
Saturday 8am - 3pm (GMT)
United States +1-866-522-6855
(Int'l: +1-312-922-8693)
Monday through Friday 8am - 8pm (CST)
Saturday 9am - 4pm (CST)

Payment inquiries and returns (outside of the United States and Canada)

Attention International Customers: Important information about our international e-commerce provider

Orders outside of the United States and Canada that were placed prior to July 16th were processed through our international e-commerce provider, Asknet. For all payment and return inquiries for international orders placed prior to July 16th please see the contact section below for Asknet.

As of July 16th all international orders are processed through Cleverbridge. For all payment and return inquiries for orders placed on July 16th or later please see the contact section below for Cleverbridge.

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please contact our international e-commerce partner, Asknet at the following:

  • From within the United States: (877)873-1459 - Monday through Friday: 6:00am PST until 6:00pm PST
  • From within the United Kingdom: +44-871-6640173 (0,10 GBP per minute) - Monday through Friday: 9:00am CET until 6:00pm CET
  • From outside the United States and United Kingdom: + 49 (0)721 96458 8092 - Monday through Friday: 9:00am CET until 6:00pm CET
Ipswitch File Transfer Office Locations

Corporate Headquarters
Ipswitch File Transfer
10 Maguire Road Suite 220
Lexington, MA 02421

Madison
Ipswitch MOVEit
1111 Deming Way Suite 101
Madison, WI 53717

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