Contact Us

Support and Service

WS_FTP Client & Server	Phone	Email
Customer Service	800-793-4825 781-676-5800	Customer Service Team
Technical Support	800-793-4825 781-676-5800	Tech Support Team
Sales, North America	800-793-4825 781-676-5800	North American Sales Team
Sales, Europe	+44 7753 813 814	European Sales Team
Sales (Middle East, Africa Asia Pacific Rim, Latin America, South America)	+33 642050286

MOVEit DMZ & Central	Phone	Email
Technical Support	608-824-3610	Email MOVEit Support
Sales, North America	608-824-3600	North American Sales Team
Sales, Europe	+44 7753 813 814	European Sales Team
Sales (Middle East, Africa Asia Pacific Rim, Latin America, South America)	+33 642050286

MessageWay	Phone	Email
Support, North America	(800) 852-8510	Contact MessageWay Support
Support, United Kindgom	0800-89-4047	Contact MessageWay Support
Support, All Other Areas	(734) 462-9293	Contact MessageWay Support
Sales	(734) 542-7123	Email MessageWay Sales Team

Online Purchase Questions

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact Ipswitch FT customer service at 781-676-5800 or via email.

Payment inquiries and returns (within the United States and Canada)

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone:

Country	Telephone #	Hours of Operations
Germany	+49 221-222 45-45	Monday through Friday 8am - 7pm (CET) Saturday 9am - 4pm (CET)
UK	0800 8620377 (UK Freefone #)	Monday through Friday 7am - 6pm (GMT) Saturday 8am - 3pm (GMT)
United States	+1-866-522-6855 (Int'l: +1-312-922-8693)	Monday through Friday 8am - 8pm (CST) Saturday 9am - 4pm (CST)

Payment inquiries and returns (outside of the United States and Canada)

Attention International Customers: Important information about our international e-commerce provider

Orders outside of the United States and Canada that were placed prior to July 16th were processed through our international e-commerce provider, Asknet. For all payment and return inquiries for international orders placed prior to July 16th please see the contact section below for Asknet.

As of July 16th all international orders are processed through Cleverbridge. For all payment and return inquiries for orders placed on July 16th or later please see the contact section below for Cleverbridge.

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please contact our international e-commerce partner, Asknet at the following:

From within the United States: (877)873-1459 - Monday through Friday: 6:00am PST until 6:00pm PST
From within the United Kingdom: +44-871-6640173 (0,10 GBP per minute) - Monday through Friday: 9:00am CET until 6:00pm CET
From outside the United States and United Kingdom: + 49 (0)721 96458 8092 - Monday through Friday: 9:00am CET until 6:00pm CET

Ipswitch File Transfer Office Locations
Corporate Headquarters Ipswitch File Transfer 10 Maguire Road Suite 220 Lexington, MA 02421	Madison Ipswitch MOVEit 1111 Deming Way Suite 101 Madison, WI 53717

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