Customer Service Center
Online Orders
If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit
our customer portal to retrieve your license and download information or contact Ipswitch FT customer service at 781-676-5800 or via email.
Payment inquiries and returns
For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone using the contact information below.
Cleverbridge Contact Information
- From within the United States: +1-866-522-6855
Monday through Friday 8am - 8pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)
- From within the United Kingdom: 0800 8620377 (UK Freefone #)
Monday through Friday: 7am - 6pm (GMT), Saturday 8am – 3pm (GMT)
- From within Germany: +49 221-222 45-45
Monday through Friday8am - 7pm (CET), Saturday 9am – 4pm (CET)
- From within Japan: +81 120 948264
Monday through Friday3pm - 9pm (JST)
- From outside the United States,the United Kingdom, Germany and Japan: +1-312-922-8693
Monday through Friday 8am - 7pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)
License Key Activation Assistance
Technical Support
Telephone Support is available to registered users covered under Warranty or a Support Agreement. Your registered serial number is required to receive technical support.
Software Downloads
Note! You will need to create a
customer portal account to redownload your software.
Online Resources
Please note that expired Support Agreements are subject to a reinstatement fee in order to renew.
