Customer Service Center

Online Orders

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact Ipswitch FT customer service at 781-676-5800 or via email.

Payment inquiries and returns (within the United States and Canada)

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone:

From within Germany: +49 221-222 45-45 - Monday through Friday: 8am - 7pm (CET), Saturday: 9am - 4pm (CET)
From within the United Kingdom: 0800 8620377 (UK Freefone #) - Monday through Friday: 7am - 6pm (GMT), Saturday: 8am - 3pm (GMT)
From within the United States: +1-866-522-6855 (Int'l: +1-312-922-8693) - Monday through Friday: 8am - 8pm (CST), Saturday: 9am - 4pm (CST)

Payment inquiries and returns (outside of the United States and Canada)

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please contact our international e-commerce partner, Asknet at the following:

From within the United States: (866)307-5548 - Monday through Friday: 6:00am PST until 6:00pm PST
From within the United Kingdom: +44-871-6640173 (0,10 GBP per minute) - Monday through Friday: 9:00am CET until 6:00pm CET
From outside the United States and United Kingdom: + 49 (0)721 96458 8092 - Monday through Friday: 9:00am CET until 6:00pm CET
Email: Visit Asknet and click the Contact tab

For further information please also visit Asknet's FAQ page.

NOTE: Orders placed online are fulfilled via web delivery only. If you need the media shipped to you please do not use our online option. Instead, please contact us.

Frequently Asked Questions

License Key Activation Assistance

Technical Support

Telephone Support is available to registered users covered under Warranty or a Service Agreement. Your registered serial number is required to receive technical support.

Forgot your serial number?

Software Downloads

Note! You will need to create a MyIpswitch account to redownload your software.

Already purchased and have a MyIpswitch account? Click here to download your software
New to Myipswitch.com? Sign up now using your registered email address to create your account, then login.

Online Resources

Register your serial number, or activate your Service Agreement
Offline Activation Tool - For offline license key activation. Enter your challenge code and receive your response code.
Product Life Cycle definitions and current status of each version of our products.
WS_FTP Getting Started Tour - Our in-depth Getting Started Tour will get you up and running in no time.
Search our Knowledge Base - Over 1,500 documents to help you find fast and easy answers to your questions.

Product Comparison Charts

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