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Customer Service Center

Online Orders

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact Ipswitch FT customer service at 781-676-5800 or via email.

Payment inquiries and returns

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone using the contact information below.

Cleverbridge Contact Information

• From within the United States: +1-866-522-6855
  Monday through Friday 8am - 8pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)
  
• From within the United Kingdom: 0800 8620377 (UK Freefone #)
  Monday through Friday: 7am - 6pm (GMT), Saturday 8am – 3pm (GMT)
  
• From within Germany: +49 221-222 45-45
  Monday through Friday8am - 7pm (CET), Saturday 9am – 4pm (CET)
  
• From within Japan: +81 120 948264
  Monday through Friday3pm - 9pm (JST)
  
• From outside the United States,the United Kingdom, Germany and Japan: +1-312-922-8693
  Monday through Friday 8am - 7pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)

Frequently Asked Questions

• How do I register my serial number or Support Agreement?
• How can I redownload my lost software?
• MyIpswitch.com login problems and help.
• Why do I need a MyIpswitch account?
• I forgot my MyIpswitch password, can you send it to me?
• More answers to Frequently Asked Questions

License Key Activation Assistance

• Experiencing a problem with your license key activation?
• How do I locate my license key?

Technical Support

• Telephone Support is available to registered users covered under Warranty or a Support Agreement. Your registered serial number is required to receive technical support.


• Forgot your serial number?

Software Downloads

• Already purchased and have a MyIpswitch account? Click here to download your software
• New to Myipswitch.com? Sign up now using your registered email address to create your account, then login.

Online Resources

• Register your serial number, or activate your Support Agreement
• Offline Activation Tool - For offline license key activation. Enter your challenge code and receive your response code.
• Product Life Cycle definitions and current status of each version of our products.
• Search our Knowledge Base - Over 1,500 documents to help you find fast and easy answers to your questions.

Product Life Cycle

• Product Life Cycle information

Please note that expired Support Agreements are subject to a reinstatement fee in order to renew.