Customer Service Center

Online Orders

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact Ipswitch FT customer service at 781-676-5800 or via email.

Payment inquiries and returns

Orders within the United States and Canada
For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone using the contact information below.

Orders outside the United States and Canada

Attention International Customers: Important information about our international e-commerce provider

Orders outside of the United States and Canada that were placed prior to July 16th were processed through our international e-commerce provider, Asknet. For all payment and return inquiries for international orders placed prior to July 16th please see the contact section below for Asknet.

As of July 16th all international orders are processed through Cleverbridge. For all payment and return inquiries for orders placed on July 16th or later please see the contact section below for Cleverbridge.

Cleverbridge Contact Information

From within the United States: +1-866-522-6855
Monday through Friday 8am - 8pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)
From within the United Kingdom: 0800 8620377 (UK Freefone #)
Monday through Friday: 7am - 6pm (GMT), Saturday 8am – 3pm (GMT)
From within Germany: +49 221-222 45-45
Monday through Friday8am - 7pm (CET), Saturday 9am – 4pm (CET)
From within Japan: +81 120 948264
Monday through Friday3pm - 9pm (JST)
From outside the United States,the United Kingdom, Germany and Japan: +1-312-922-8693
Monday through Friday 8am - 7pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)

Asknet Contact Information

From within the United States: (877)873-1417 - Monday through Friday: 9:00am EST until 9:00pm PST
From within the United Kingdom: +44-871-6640173 - Monday through Friday: 9:00am CET until 6:00pm CET
From outside the United States and United Kingdom: + 49 (0)721 96458 8092 - Monday through Friday: 9:00am CET until 6:00pm CET

Frequently Asked Questions

License Key Activation Assistance

Technical Support

Telephone Support is available to registered users covered under Warranty or a Support Agreement. Your registered serial number is required to receive technical support.

Forgot your serial number?

Software Downloads

Note! You will need to create a MyIpswitch account to redownload your software.

Already purchased and have a MyIpswitch account? Click here to download your software
New to Myipswitch.com? Sign up now using your registered email address to create your account, then login.

Online Resources

Register your serial number, or activate your Support Agreement
Offline Activation Tool - For offline license key activation. Enter your challenge code and receive your response code.
Product Life Cycle definitions and current status of each version of our products.
WS_FTP Getting Started Tour - Our in-depth Getting Started Tour will get you up and running in no time.
Search our Knowledge Base - Over 1,500 documents to help you find fast and easy answers to your questions.