We hear it from our customers all the time - "it's nice to have personalized support - to have one person follow my issue through to resolution." In this day and age, our personalized approach to customer service is no longer typical and ensures we have virtually 100% customer retention and referenceability.
Core to our culture is ensuring that it's easy to do business with Ipswitch. Getting to know our customers and their needs - "customer intimacy" - is very important to us. And these relationships often start with a company BEFORE they become a customer, when they are in the evaluation phase, so a level of trust has already been built by that time.
In addition to our personalized approach:
- Every member of our technical support team holds a four-year technical degree and/or has a minimum of five years experience in technical, customer-facing support.
- Participants in our Support Agreement program are entitled to unlimited product support via phone and email and receive upgrades to new versions at no additional charge.
- We offer free support resources to simplify the integration of our solutions, including an in-depth Knowledge Base, customer forums, and the MyIpswitch portal.