Ipswitch File Transfer Support Agreements
A Support Agreement provides you with:
You must register
your software to receive support. Our coverage hours are Monday-Friday 9:00 AM to 6:00 PM U.S. Eastern Time, excluding U.S. public holidays.
Unlimited live technical support via phone and e-mail.
Telephone: U.S. 1-781-645-5570
Software Updates and Upgrades: Bug fixes, performance improvements, new features and Update/Upgrade releases are included for the support period.
Terms of coverage
- Supported versions: Only the current version and one previous version and their associated add-ons (within 90 days of release of the current version) are supported.
- Term: Service is provided for one year from your date of purchase.
- Scope: Technical support is limited to the reporting and correction of product defects and installation and configuration assistance.
- Updates & Upgrades: All Updates & Upgrades (bug fixes, maintenance releases, and new feature versions) are included; any optional plug-ins, add-ons, and new product offerings are not included with this Agreement.
- Non-transferable: This Support Agreement cannot be transferred or assigned. It only applies to the specific covered product( s) duly licensed from Ipswitch or an authorized Ipswitch reseller.
- Third party products: This Agreement does not cover third party applications, hardware, or use of Ipswitch software in unsupported environments.
- Limitation of liability: Ipswitch’s cumulative liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this Agreement shall not exceed the amount paid to Ipswitch for this Support Agreement.
Please note that expired Support Agreements are subject to a reinstatement fee in order to renew.