WS_FTP Professional Support
Lost Your Software?
Need to Re-Download?
With MyIpswitch you can redownload your software, download updates to existing products and manage related licensing information.
Have a Question?
Search on resolved problems in our solution database, or submit a question to our technical support team..
Current supported versions are 2007 - 12.4.
Documents, Tours and Guides
WS_FTP Professional Getting Started Guide
Printable guides to help you in configuring and using WS_FTP Professional.
(PDF format) Get Acrobat Reader
WS_FTP Professional Tools Guide
(Includes Scheduler, Synchronize & Scripting Utilities plus the
Command Line Interface)
Introduces the tools found in WS_FTP Professional that can help you automate
regular FTP tasks, troubleshoot problems, verify transfers, and customize
the way you work with WS_FTP Professional.
WS_FTP Professional Security Guide
Describes the security protocols SSL, SSH, and OpenPGP and how
to configure WS_FTP Professional to use these protocols.
WS_FTP Professional Release Notes
See what's new in Version 12 of WS_FTP
Professional [HTML format].
English | German
Registered users for the current major version of a product may obtain patches and
minor updates within that version. Upgrades to the next major version of a product are available only under warranty
or Service Agreement.
Contact Technical Support
Hours of Operation
Technical Support is available to registered owners of Ipswitch products
which are within warranty (30 days from date of purchase), or covered by an active Service Agreement. Contact us via email or telephone. Click here to purchase a Service Agreement, which includes 12 months of unlimited support and all upgrades.
Ipswitch has created this forum to enable you to share WS_FTP Professional
product ideas and experiences with other users online. The Forum is generally
unmoderated, but we will occasionally post comments. If you require direct
Ipswitch assistance, please contact technical support below.
a community site for discussions about file transfer, web design, software, and other topics.
Registration is FREE -- Post a question in the Discussion Forums or comment on any blog posts!
Links and other Information
Looking for WS_FTP Home?