We take your privacy very seriously. We collect industry-standard information to in order to provide you with superior products and customer service. Our privacy policies are described in the following pages
We may ask you for personal information when you download our software, register for a trial license, or purchase a permanent license. For example, we may ask you for your email address, your name, company name, address, and credit-card billing information.
We use your email address to send registration reminders, to notify you of new software releases, updates, special offers, news, and possibly to send investor communications.
We use your name and other personal information to identify you as a registered user in order to give you the full benefits of registration including technical support and upgrade eligibility.
We use your credit card billing information only to obtain payment for our software but only for the one-time purchase that you initiated.
For your convenience, each announcement contains instructions on how to be removed from all future mailings. You can correct factual errors in your personal information or remove your personal information by accessing your MyIpswitch customer account
When you visit our website, our server logs your IP address, the time and duration of your visit, and the time and duration of the pages on our website that you view.
Web-visit information is used to generate aggregate statistical data that we use to measure interest in our Web pages. We may also tie this information to your personal information. Web-visit information can include the following:
User Surveys: Your participation in surveys is optional, although we may require your participation as a condition to a trial use of our software. We may ask you to describe the ways in which you and your company manage your IT resources or your experience with our software or websites. We may also ask you for demographic information such as age, gender, or areas of interest. We use this information to help us improve our software, plan marketing initiatives, and develop new products that may interest you.
Software Reporting: The software includes a feature which assigns a unique number to your computer based on system information. The software reports this number to us when you use the software during the trial period. The software may also identify and report to us your Windows language identifier setting, IP address, and the date and time of program use.
We use this information to count the number of installations, measure frequency of use, detect piracy of our software, and develop rough statistical data regarding the geographic location of our users. If you register our software, we may tie this information to any personal information that we have about you.
Purchase: In addition to obtaining your name and other personal information, we will identify and log your browser type when you purchase our software online. We use this information to help us detect piracy of our software.
Web Survey: Your Web Survey results are collected and transmitted to you by our server. The results and certain statistics regarding the results are stored on our server for the purpose of facilitating the reporting features of the software. We do not view the results or statistics or share that information with any person.
Sharing of Information with Third Parties
We will not disclose your personal information except as follows:
To protect Ipswitch File Transfer and others, we may release personal information and IP addresses when we believe release is appropriate to comply with the law, to enforce our software licenses and other rights, or to protect the rights and safety of others. This may include exchanging information with law enforcement agencies, or with other companies and organizations for fraud protection and credit risk reduction.
To persons who help us provide our products and services to you. We may provide personal and other information to third parties who work for us, such as companies that verify credit card information, process credit card payments, fulfill orders, provide customer service, analyze customer data, remove repetitive information from customer lists, and provide marketing services. We do not permit these persons to use this information for any other purpose.
As part of a sale of our assets or a merger of our company. We may in the future sell all or part of our assets or be involved in a merger. It is customary for user information to be included with the transferred assets in these types of transactions.
To the Bureau of Export Administration. We are required by law to furnish a report to the United States Bureau of Export Administration stating the names and addresses of all non-U.S. businesses or organizations (but not individual consumers) who purchase online or register any of our software that contains an encryption feature.
We may send promotional messages on behalf of other companies. If we do this, we will not provide them with your personal information.
We do not share your personal information with third parties under other circumstances. If we ever wish to share your personal information with third parties under other circumstances, we will give you a chance to opt out before we do so.
We may share non-personally identifiable aggregate statistical information about our users with third parties.
Your credit card information is encrypted before transmission over the Internet through the use of a security protocol known as Secure Sockets Layer (SSL), and we have security measures in place to protect your personal information that we maintain here.
Children's Online Privacy Protection
Neither our websites nor our products are designed for or directed to children under the age of 13, and we will not intentionally maintain information about anyone under the age of 13.
If you have a concern about your privacy, please contact us.