Why Ipswitch File Transfer?
We have virtually 100% customer retention. How do we achieve this?
It’s easy to do business with us.
- Our people, products and processes ensure that your experience with Ipswitch is easy at every step.
- Our products are easy to implement and use, for fast time to value and seamless business interactions
- You can purchase our products through several channels globally – eCommerce, direct sales, distributor or reseller – choose your most convenient route
- We are the only company that offers a full spectrum of managed file transfer products, from simple person-to-person through to enterprise-level B2B integration.
We provide quality support through a comprehensive service program and dedicated service team.
- Every member of our technical support team holds a four-year technical degree and/or has a minimum of five years experience in technical, customer-facing support.
- Participants in our Support Agreement program are entitled to unlimited product support via phone and email and receive upgrades to new versions at no additional charge.
- We offer free support resources to simplify the integration of our solutions, including an in-depth Knowledge Base, customer forums, and the MyIpswitch portal.
Your feedback is instrumental to our product research and development decisions.
- We encourage customer feedback and suggestions for new features, enhancements, and products.
- Prior to each product launch, we offer a Technical Preview Program through which customers may test the new version of the software and provide feedback
We have a rich history of innovation and solid financials
- Founded in 1991, privately held
- Over 100 worldwide employees
- 19 years of profitability and growth
- Pristine balance sheet – no debt, no outside investors
A division of Ipswitch, Inc, Ipswitch File Transfer is headquartered in Lexington, MA.