Why Ipswitch File Transfer?
Our goal is to provide our customers with innovative, user-friendly secure and managed file transfer solutions backed by exceptional customer support that together deliver excellent value to all segments of the market, from individuals up to global enterprises.
Here are some of the reasons why we retain 98% of our customers: We have proven success in securely moving our customers’ most valuable data
- More than 40 million global users, including the majority of Fortune 1000 enterprises and government agencies, trust Ipswitch File Transfer solutions.
- The Ipswitch WS_FTP© , MOVEit© and MessageWay secure and managed file transfer solutions deliver the security and governance necessary to help enable compliance.
We provide quality support through a comprehensive service program and dedicated service teams.
- Every member of our technical support team holds a four-year technical degree and/or has a minimum of five years experience in technical, customer-facing support.
- Participants in our Support Agreement program are entitled to unlimited product support via phone and email and receive upgrades to new versions at no additional charge.
- We offer free support resources to simplify the integration of our solutions, including an in-depth Knowledge Base, customer forums, and the MyIpswitch portal.
Your feedback is instrumental to our product research and development decisions.
- We encourage customer feedback and suggestions for new features, enhancements, and products.
- Prior to each product launch, we offer a Technical Preview Program through which customers may test the new version of the software and provide feedback
Our commitment to our community is just as important as our commitment to our customers.
- Our goal is to be socially responsible through philanthropy, community service, and the ways we operate.
- Through iCare@IPSWITCH program, we commit 5% of our profits to a variety of community investment programs.
- We are committed to developing and maintaining relationships through participation in social communities, such as LinkedIn, Twitter, and Facebook.
