Customer Service Center

Frequently Asked Questions

• Do you want to register your serial number or service agreement?
• How to register a Service Agreement? (Flowchart)
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• How to register a Serial #? (Flowchart)
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• How to register a Crossgrade? (Flowchart)
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• More answers to commonly asked questions

License Key Activation Assistance

• Experiencing a problem with your license key activation?
• How do I locate my license key?
• Troubleshooting license key issues (Flowchart)
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Technical Support

• Telephone Support is available to registered users covered under Warranty or a Service Agreement. Your registered serial number is required to receive technical support.
• Forgot your serial number?

Software Downloads

• My Downloads -Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.

Online Resources

• Register your serial number/Activate your Service Agreement or crossgrade
• Offline Activation Tool- for offline license key activation. Enter your challenge code and receive your response code.
• WS_FTP Getting Started Tour - Our in-depth Getting Started Tour will get you up and running with WS_FTP Professional in no time
• Search our Knowledge Base- Our Knowledge Base contains over 1,500 documents to help you find fast and easy answers to your questions.
• Product Life Cycle definitions and current status of each version of our products.

Product Comparison Charts

• What's the difference between WS_FTP Professional and WS_FTP Home?