Customer Service Center

Online Orders

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit our customer portal to retrieve your license and download information. Having problems accessing the customer portal? Visit this page or contact Ipswitch File Transfer customer service via phone.

Payment inquiries and returns

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone using the contact information below.

Cleverbridge Contact Information

  • From within the United States: +1-866-522-6855
    Monday through Friday 8am - 8pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)
  • From within the United Kingdom: 0800 8620377 (UK Freefone #)
    Monday through Friday: 7am - 6pm (GMT), Saturday 8am – 3pm (GMT)
  • From within Germany: +49 221-222 45-45
    Monday through Friday8am - 7pm (CET), Saturday 9am – 4pm (CET)
  • From within Japan: +81 120 948264
    Monday through Friday3pm - 9pm (JST)
  • From outside the United States,the United Kingdom, Germany and Japan: +1-312-922-8693
    Monday through Friday 8am - 7pm (CST), Saturday 9am - 4pm (CST), Sunday 10am – 3pm (CST)

License Key Activation Assistance

Technical Support

  • Telephone Support is available to registered users covered under Warranty or a Support Agreement. Your registered serial number is required to receive technical support.

Software Downloads

Note! You will need to create a customer portal account to redownload your software.

Online Resources

Please note that expired Support Agreements are subject to a reinstatement fee in order to renew.