Frequently Asked Questions

Online Orders | Orders and Shipping | Service Agreements
Software Installation | Software Upgrades | Ipswitch Policies
Training, Manuals and Tutorials | Miscellaneous

Online Orders

Ipswitch has partnered with asknet, a leading e-commerce provider, to make your shopping experience easier, faster and more convenient. During checkout, you may notice that your order is being serviced by asknet.

Online ordering is the fastest way to obtain your software. We also offer discounts on some online software purchases as well as special promotions that are not available when ordering physical media.

If you have any questions about your online order, please visit:
asknet Customer Service Center

NOTE: Orders placed online are fulfilled via web delivery only. If you need the media shipped to you please do not use our online option. Instead, please contact us.

Orders and Shipping

• How can I purchase your product?
• What are your payment terms?
• How do I get an invoice?
• What is Value Added Tax (VAT)?
• Will I be taxed for my purchase?
• Does Ipswitch offer a government discount?
• Ipswitch shipping options
• Can I get my shipment via regular mail?
• If I purchase online will media be shipped to me?

Service Agreements

• What is a service agreement?
• How do I purchase a Service Agreement?
• How can I renew my Service Agreement?
• Will I get notified when it's time to renew my Service Agreement?

Software Installation

• Is there a license key to unlock my evaluation?
• Can I install this copy on another computer?
• Do I need my serial number to install my software?

Software Upgrades

• What is your upgrade policy?
• Where can I find the latest updates for my purchased software?
• Can I upgrade my WhatsUp Gold that was bundled with CiscoWorks?
• How do I import my sites from WS_FTP Home into WS_FTP Professional?
• How do I back up my sites and configurations in WS_FTP?

Ipswitch Policies

• What is your Privacy Policy?
• What is your return policy?
• What is your upgrade policy?
• What is your technical support policy?

Training and Tutorials

• Online tutorial for WS_FTP Professional
• Online tutorial for WS_FTP Home

Miscellaneous

• Which of your products support Microsoft Vista?
• How do I uninstall Ipswitch software?
• How do I backup my purchased software?
• How do I update my contact information?
• Do you sell your products in retail stores?
• Do you sell your products through resellers?
• Where can I find your End User License Agreements ?

Need further assistance?

E-mail Customer Service