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MOVEit Technical Consultants

Ipswitch is more than a software company – we're a solution provider – and we offer wide range of technical consulting services to ensure the successful deployment and optimum use of our MOVEit products.

The folks at Ipswitch have been very responsive to any implementation questions that have come up. They worked very closely with us during configuration and deployment to help us design and build a scalable and maintainable architecture for the future.

DAN MACDONALD, Director of Customer Technology, Reader’s Digest

We offer a portfolio of technical service offerings that cater to the needs of administrators of MOVEit solutions. All services will be properly scoped out by an experienced technical service engineer and a Statement of Work will be put together upon request or if the service calls for one, to ensure that all requirements are met. All Onsite Services must include two days’ worth of work and can consist of any of the offerings defined below.

Administrator Training (Two Hour Session)


The "Administrator Training" service allows your system administrators or support personnel to attend a remote training session with an experienced engineer; discussing a range of topics for both MOVEit DMZ and MOVEit Central, including an overview of the servers, key features, customization, best practices, reporting options, and more.

MOVEit File Transfer (DMZ)

  • Overview of the Server.
  • Cover how to build users, folders, and groups and what features can be used.
  • Discuss how to view and manage the different reporting options.
  • Cover the ways to build the system to align with industry best practices.

MOVEit Central

  • Overview of the Server.
  • Cover how to build hosts and tasks and what features can be used.
  • Cover the different built in scripts and how you can add your own.
  • Discuss how to view and manage the different reporting options.

Administrators will also gain access to our E-Learning portal where they will find a comprehensive source of knowledge for all operational and technical aspects of our products.


 

Implementation Services

Available for both MOVEit DMZ and MOVEit Central, the "System Implementation" service allows your system administrators or support personnel to work up to three hours via WebEx with our experienced engineers. The session covers installation, initial configuration, tuning & hardening the server, setup of automated backup processes, and more.

 

MOVEit DMZ:

  • Kick-Off Call – Discuss implementation plan, pre requisites and timeline.
  • Installation – Install MOVEit DMZ software on a dedicated unhardened Windows 2008 or Windows 2012 Server.
  • Initial Configuration – Perform the initial configuration of the new MOVEit DMZ organization.
  • Tune and Harden the Server – Per our knowledge base articles.
  • Setup Automated Backup Process – Configure MOVEit DMZ automated backup process to assist with restore and disaster recovery.

MOVEit Central:

  • Kick-Off Call – Discuss implementation plan, pre requisites and timeline.
  • Installation – Install MOVEit Central software on a dedicated unhardened Windows 2008 Server.
  • Tune and Harden the Server – Per our knowledge base articles.
  • Setup Automated Backup Process – Configure MOVEit Central automated backup process to assist with restore and disaster recovery.

 

Maintenance Services

With the “System Health Check", we’ll provide you with an evaluation of your system's resource capacity/utilization, and suggest best practices for hardware and network enhancements, in addition to making recommendations on ways to take advantage of unused functionality such as DR procedures and operational alerts.

System Health Check

  • Summary: The "System Health Check" service allows your system administrators to work, up to three hours, with our experienced engineers to:
  • Evaluate your system's resource capacity and utilization.
  • Provide recommendations for best practices to more effectively utilize the system for future deployment.
  • Provide recommendations for hardware and network enhancements to improve performance.
  • Check backups, DR procedures and operational alerts.
  • Make recommendations on ways to take advantage of unused functionality.

Consulting Services

Our Consulting Session service allows you to work with our experienced engineers to complete virtually any task, including upgrading the environment; migrating legacy file transfer systems; designing the architecture for a future deployment; reviewing advanced training and configuration of specific business requirements and more.

  • Upgrade the environment to the latest hardware and/or software versions.
  • Migrate legacy file transfer systems over to the MOVEit software.
  • Go over advanced training and configuration of specific business requirements.
  • Plan or design the architecture for a future deployment (Firewall, Networking, Routing, etc.).
  • Plan out work flows and business processes.
  • Perform a well-defined task such as "clean up old users" or "set up a process that moves (X) files from the (Y) folders" together.
  • Custom Coding Solution – pricing subject to change based on resource requirement.
  • Custom API Application Development – pricing subject to change based on resource requirement.