WS_FTP Professional & WS_FTP Server Technical Support

Technical Support is available to all owners of Ipswitch WS_FTP Professional and WS_FTP Server products who are within warranty (30 days from date of purchase), or covered by an active Service Agreement. You can purchase a 1-3 year Service Agreement, which includes unlimited support and all upgrades, by contacting our sales team.

North America - Hours of Operation
  • Monday, Wednesday, Thursday, Friday: 9am – 6pm EST
  • Tuesday: 10:30am – 6pm EST
  • Tel. 1-781-645-5570
Outside North America - Hours of Operation
  • Monday through Friday: 9am – 5:30pm GMT
  • Tel. 44-203-137-6860

After-hours Technical Support
WS_FTP Server customers in North America who have purchased an Extended Support contract can contact Ipswitch for after-hours emergencies by calling the same Technical Support telephone number they call during normal business hours.

WS_FTP Server customers in North America without an Extended Support contract, and WS_FTP Server customers outside North America, can contact Ipswitch for after-hours emergencies using the same phone number, and will be billed on an hourly basis with a two hour minimum.

MOVEit DMZ & MOVEit Central Technical Support

Technical Support is available to all owners of Ipswitch MOVEit DMZ and MOVEit Central products who have purchased annual support. If your initial support contract has expired, you can reestablish it by calling Ipswitch Customer Service at 800-793-4825.
North America - Hours of Operation
  • Monday through Friday: 8am – 6pm CST
Outside North America - Hours of Operation
  • Monday through Friday: 9am – 5:30pm GMT
After-hours Technical Support
MOVEit DMZ and MOVEit Central customers who have purchased an Extended Support contract can contact Ipswitch for after-hours emergencies by calling the same Technical Support telephone number they call during normal business hours. MOVEit customers without an Extended Support contract can also contact Ipswitch for after-hours emergencies using the same phone number, and will be billed on an hourly basis with a two hour minimum. 

MessageWay Technical Support

Technical Support is available to all owners of MessageWay products who are covered by an active Service Agreement.

North America - Hours of Operation
  • Monday through Friday: 8am – 6pm EST
Outside North - America Hours of Operation
  • Monday through Friday: 9am – 5:30pm GMT

After-hours Technical Support
MessageWay customers who have purchased an Extended Support contract can contact Ipswitch for after-hours emergencies by calling the same Technical Support telephone number they call during normal business hours. MessageWay customers without an Extended Support contract can also contact Ipswitch for after-hours emergencies using the same phone number, and will be billed on an hourly basis with a two hour minimum.



2014 Technical Support Holidays North America:

  • January 1, 2014
  • January 20, 2014
  • February 17, 2014
  • May 26, 2014
  • July 4, 2014
  • September 1, 2014
  • October 13, 2014
  • November 27 & November 28, 2014
  • December 25, 2014

2014 Technical Support Holidays International:

  • January 1, 2014
  • April 18, 2014
  • April 21, 2014
  • May 5, 2014
  • May 26, 204
  • December 25, 2014
  • December 26, 2014