WS_FTP Professional Support

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WS_FTP Getting Started Tour

In-depth tour to get you working with WS_FTP Professional in no time. [SWF format]
English | German | French

WS_FTP Professional Getting Started Guide

Printable guides to help you in configuring and using WS_FTP Professional.
(PDF format) Get Acrobat Reader

• Version 12 current version English [188KB] German [231KB]
• Version 2007 English [574KB] German [511KB]
• Version 2006 English [587KB]

WS_FTP Professional Tools Guide

(Includes Scheduler, Synchronize & Scripting Utilities plus the Command Line Interface)
Introduces the tools found in WS_FTP Professional that can help you automate regular FTP tasks, troubleshoot problems, verify transfers, and customize the way you work with WS_FTP Professional.

• Version 12 current version English [1.2MB] German [1.2MB]
• Version 2007 English [1.32MB], German [511KB]
• Version 2006 English [506KB], German [2.3MB], French [2.1MB]
• Version 9 English [388KB], German [2.3MB], French [2.2MB]

WS_FTP Professional Security Guide

Describes the security protocols SSL, SSH, and OpenPGP and how to configure WS_FTP Professional to use these protocols.

• Version 12 current version English [647KB], German [836KB]
  
• Version 2007English [647KB], German [836KB]
  
• Version 2006 English [506KB], German [1.4MB], French [1.4MB]
• Version 9 English [256KB], German [1.4MB], French [1.4MB]

WS_FTP Professional Release Notes

See what's new in Version 12 of WS_FTP Professional [HTML format].
English | German

WS_FTP Professional 2006 Workspaces Tutorial

A Flash presentation introducing you to setting up and working with Workspaces in WS_FTP Professional 2006.
[SWF format, opens in new window]

Contact Technical Support

Technical Support is available to registered owners of Ipswitch products which are within warranty (30 days from date of purchase), or covered by an active Service Agreement. Contact us via email or telephone. Click here to purchase a Service Agreement, which includes 12 months of unlimited support and all upgrades.

WS_FTP Professional Forum

Ipswitch has created this forum to enable you to share WS_FTP Professional product ideas and experiences with other users online. The Forum is generally unmoderated, but we will occasionally post comments. If you require direct Ipswitch assistance, please contact technical support below.

Patches and Upgrades

Registered users for the current major version of a product may obtain patches and minor updates within that version. Upgrades to the next major version of a product are available only under warranty or Service Agreement.

File Transfer Planet (formerly FTPplanet.com)

a community site for discussions about file transfer, web design, software deals, and other cool topics!
Registration is FREE -- Post a question in the Discussion Forums or comment on any blog posts!

WS_FTP Professional Discussion List

Communicate with WS_FTP Professional users and help other WS_FTP Professional users as they help you.
[archives of previous posts]

Links and other Information

• License Agreement - Terms & conditions agreed to for use of WS_FTP Professional
• FTP Return and Error Codes - Lists and explains what each means